Articles       yoga

About Membership with myYogaTeacher — FAQ

myYogaTeacher

Posted on Feb 25, 2021 #yoga

Is there a contract?

No, the Standard Membership is month-to-month and there is no contract. You can cancel any time.

For your convenience, your membership will auto-renew at the end of the billing cycle.

If you're interested, you can view the standard Membership Plans here.

Note: You can sign up for 3-months, 6-months, or 1-year Membership Packages and get up to 20% off. With these packages there is a commitment and you cannot cancel anytime. Partial refunds may be granted for special cases, but the discount is given for the long term commitment. You can click here to see the discounted packages.

Can I cancel anytime?

Yes, you can cancel your membership any time.

If you cancel your membership, you will continue to have access for the remaining time on your current billing cycle.

How many group classes can I take with my Membership?

As many as you want. All Membership Plans include Unlimited Group Classes. So you can take 5+ classes per day if you'd like. You can click here to check out the different Membership Plans.

How long is my Membership billing cycle?

myYogaTeacher has a unique billing cycle to help with 1-on-1 Membership Plans. The standard billing cycle is 4-weeks.

However, if you sign up for one of the discounted Membership Packages, then the billing cycle is the time you've chosen to sign up for (3-months, 6-months, or 1-year).

Note: If your 3-month, 6-month, or 1-year Membership Package includes 1-on-1 sessions, your 1-on-1 credits will be distributed to you every 4-weeks. This is to help you ration your sessions; and build and maintain healthy habits.

Can I get a discount?

Yes! When you sign up for a 3-month, 6-month, or 1-year plan, you can save up to 20% off your membership rate.

myYogaTeacher focuses on keeping costs down and membership rates down so that you get access to live yoga classes at an affordable price. Because we don't inflate our prices, and we make the everyday rate as low as possible, we can not give deep discounts.

But when you commit to your health and happiness through myYogaTeacher classes, we're happy to reward you with a discounted membership rate. You can see the discounted Membership Packages here.

What if I want to go on vacation or know I'll be busy?

You can pause your membership any time.

A membership pause is exactly like hitting pause on a show. It goes on hold when you want, and picks up right where it left off. (ie. If you pause with 2-weeks left in the billing cycle and one 1-on-1 session credit left unused, when you un-pause you will still have the one 1-on-1 session waiting to be used and your billing cycle will end 2-weeks after the un-pause.)

Note: The image below shows exactly how to pause your membership. Just go to "My Account" or click here to set a pause

vacation-pause.png

What if I know I want to sign up for membership in the future, but not today?

Great! You can sign up today and set your membership start date for anytime in the future. Click here to see the Membership Plans and set a delayed start date.

You can also pause your Membership any time, read the "What if I want to go on vacation or know I'll be busy?" section to find out more.

Can my friends or family use my membership?

No. Because all myYogaTeacher classes are live and the plan includes Unlimited Group Classes, the membership is intended for one person only. This allows us to fairly compensate your teacher.

Note: You can get a 10% family discount when any family member joins myYogaTeacher as a member. As long as both accounts are active and on the One 1-on-1 Session per Week Plan ($89) or higher, both memberships will enjoy the 10% discount. If you'd like to set up a family discount, please email us at care@myyogateacher.com

Can my family join my sessions?

Yes. As long as you are on one device, your family may join your group classes.

When it comes to 1-on-1 sessions, they are meant to be 1-on-1. Your teacher is looking forward to (and has only prepared for) working with you 1-on-1. It's kind of like a personal training session. So please come alone and ready to practice!

Note: If you would like to practice in private group classes with your family and friends, you can book a Yoga with Friends session here, and invite them to join!

How many 1-on-1 sessions do I get?

It depends on the Membership Plan you sign up for. The most popular plan is Two 1-on-1 Session per Week, so 8 sessions per billing cycle. If you sign up for the One 1-on-1 Session per Week plan, you get 4 sessions per billing cycle.

You can click here to check out the 1-on-1 Membership Plans.

Do I have to use my 1-on-1 sessions weekly, or can I use them whenever?

You can use your 1-on-1 sessions whenever you want within each billing cycle.

Note: At the end of the billing cycle, any of this cycle's unused sessions will rollover to the next month. Please read the "What if I don't use all my 1-on-1 sessions, do they rollover?" section for more details on session rollover.

What if I don't use all my 1-on-1 sessions, do they rollover?

Yes. Every 4 weeks you will get new 1-on-1 session credits distributed to you. At the end of they cycle, if you have unused new credits, they will rollover to the next 4-week cycle. However, they cannot rollover into the following cycle (2-cycles later).

For example, if you are on the Two 1-on-1 Session per Week Membership Plan, you get 8 new session credits every 4-weeks.

Cycle 1:  +8 new session credits, if you use 6, 2 will rollover into Cycle 2
Cycle 2: +8 new sessions credits +2 rollover = 10 session credits, only the 8 new credits can rollover into Cycle 3
So if you use 6 sessions in Cycle 2: -2 rollover, -4 new credits
Cycle 3: +8 new session credits +4 rollover = 12 session credits
Or if you use 1 session in Cycle 2: -1 rollover, -0 new credits
Cycle 3: +8 new session credits, +8 rollover = 16 session credits (the unused session from Cycle 1 cannot rollover to Cycle 3)

As shown above, when you take sessions, the rollover credits are consumed first. So you don't lose any unnecessary sessions.

Note: 1-on-1 session credits given to you by the care team, or when you refer a friend and they take a class with MYT never expire.

You can always go to "My Account" (or myyogateacher.com/profile) to see a graphical usage bar for your session credits

If you have any questions about this, please email us at care@myyogateacher.com

You can click here to check out the 1-on-1 Membership Plans.

Will my membership automatically renew?

Yes, for your convenience, your membership will renew at the end of each billing cycle. You can cancel anytime if you'd like to discontinue your membership.

If you cancel, your membership will stay active until the end of the current billing cycle.

Can I upgrade or downgrade my membership later?

Yes, you can always upgrade or downgrade your membership.

Upgrades take effect immediately and your billing cycle will reset. Any unused time, or 1-on-1 sessions, will be refunded immediately. This is so you get access to the additional 1-on-1 credits right away. So it's kind of like resetting with the new upgraded Membership Plan.

Downgrades take effect at the end of the billing cycle, so that you continue to have access to your current 1-on-1 session credits.

You can click here to upgrade or downgrade your membership anytime, or go to "My Account" then "Manage Membership".

You can email care@myyogateacher.com if you have any questions about membership. We'll typically get back to you within 24-hours.

Share this post?

Share on Facebook

Share on Twitter

Copy Link

Share via Email

logo

© Copyright 2020   MyYogaTeacher Inc

Support

© Copyright 2020   MyYogaTeacher Inc